Terms of Service
These Terms are an agreement between you and Nimit Mann and Neeharika Suman Anand, the sole owners of Untangl, based in Bengaluru, India ("Untangl", "we", "us"). They cover the website at untanglapp.com, the Untangl web app and the Untangl desktop app (together, the "Service").
These Terms apply when presented to you and accepted through the sign-up or other agreement process. If you accept them for an organization, you confirm you have authority to bind it. Our Privacy Policy explains how we handle information and forms part of these Terms.
1. Who can use Untangl
You must be at least 18 and able to enter a contract. The Service is designed for work. Nothing in these Terms removes consumer, employment or data-protection rights you have under law that cannot be waived.
2. Your account
Keep your sign-in secure and your details accurate. You are responsible for activity you authorize in your account. Tell us at [email protected] if you think someone else has access.
3. The Service
Untangl connects to the tools you choose, answers questions across them, tracks commitments, transcribes meetings, helps you plan and runs the automations ("Actions") you set up. The Service is in active development: features will change, some may be removed, and there may be faults and downtime. Features labelled beta, preview or experimental are provided as-is and may be withdrawn.
4. Connecting your tools
When you connect a service such as Google, Microsoft, Slack, GitHub, Linear or Jira, you authorize Untangl to access it on your behalf within the permissions you approve, as described in the Privacy Policy. You confirm you have the right to grant that access, including under your employer's policies for a work account. Those services are run by others under their own terms; we are not responsible for them, and a change on their side can break a feature on ours. You can disconnect any of them at any time.
5. AI output
Untangl uses AI models. AI output can be wrong, incomplete or out of date, and can state something confidently that is not true.
- A commitment's status ("done", "likely", "no evidence", "overdue") is Untangl's estimate from the evidence it could find, shown with that evidence. It is not a record of fact, and missing evidence does not mean something did not happen.
- Summaries, briefs, plans, drafts and proposed edits are starting points. Review anything that matters before you rely on it, send it or apply it.
- Output is not legal, financial, medical, HR or other professional advice.
- Output may be similar to what other users receive.
6. Actions taken for you
Untangl changes things in your connected tools only as described in the Privacy Policy: for example, it creates email drafts but sends one only when you press Send, and edits a file only when you press Apply on a change it has shown you. An Action you approve runs on the schedule or trigger you gave it, using your own connections — or, for an Action someone shared with you, the connections of whoever runs it. Approving an Action can authorize it to run repeatedly without asking each time; review its instructions, schedule, recipients and sample output before you approve it, and pause it to stop future runs. Something already sent to another service may not be retractable. You are responsible for the operations you authorize.
7. Recording meetings
You are responsible for complying with the recording and privacy laws that apply to you and to the other participants, including telling them they are being recorded and transcribed and obtaining their consent where the law requires it (in some places, from everyone on the call). Do not record where you are not permitted to. Transcripts and speaker names can be wrong; check them before relying on or sharing them.
8. Acceptable use
You must not:
- break the law or infringe anyone's rights, or access data you are not authorized to access;
- use the Service to build a competing product or to train a machine-learning model;
- scrape, overload or disrupt the Service, probe it for vulnerabilities without our written permission, or get around usage limits or security controls;
- upload malware or send spam;
- use the Service as the sole basis for decisions with legal or similarly significant effects on people, such as hiring, firing, credit, housing or insurance;
- resell or sublicense the Service without our agreement.
We may suspend or close an account that does any of these.
9. Your content
You keep your rights in the content you submit and, to the extent rights exist, in the output generated for you ("Your Content"). You give us a worldwide, non-exclusive, royalty-free license to host, process, transmit and display Your Content only as needed to provide the features you use, keep the Service secure, answer your support requests and comply with the law — including processing by the service providers listed in the Privacy Policy. This is not a license to train AI models on Your Content or to use it for advertising. It ends when the content is deleted, except for retention the Privacy Policy describes. You confirm you have the rights and permissions needed for the content and processing you authorize.
If you send us feedback or ideas, we may use them without obligation to you.
10. Teams and sharing
Team administrators can invite and remove members and manage what is shared with the team. What you share is visible to the people you share it with, at the role you choose. Team membership never grants access to your connected tools, planner, work profile or private conversations. Check shared content before sharing it — it may contain personal information.
11. Plans and fees
The current release does not offer a payment checkout under these Terms. Usage limits and credit meters do not authorize us to charge you. Before offering a paid plan, we will disclose its price, taxes, billing period, included usage, renewal, cancellation, refunds and payment processor, and obtain the required agreement. We will not start charging you merely because you used a free or preview feature.
12. Our property
The Service, its software, design and marks belong to us or our licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service, and to install the desktop app on devices you control, under these Terms. Open-source components are licensed to you under their own licenses.
13. Termination
You may stop using the Service and delete your account at any time, in Settings → Danger zone or by asking us (see the Privacy Policy). If you own a team other people use, you hand it to another member first; work in a shared team task list stays with that team. We may suspend or end your access if you breach these Terms, if the law requires it, or if we stop offering the Service; where we reasonably can, we will give you notice and a chance to export Your Content. Sections 9 and 12 to 19 survive termination.
14. Disclaimers
To the fullest extent the law allows, the Service is provided "as is" and "as available", without warranties of any kind, express or implied — including merchantability, fitness for a particular purpose, non-infringement, and any warranty that the Service or its output will be accurate, uninterrupted or error-free.
15. Limitation of liability
To the fullest extent the law allows: (a) we are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill; and (b) our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100. These limits do not apply to fraud, willful misconduct, or liability that cannot be limited by law.
16. Indemnity
If you use the Service as a business, you will indemnify us against third-party claims, and the reasonable losses and defense costs resulting from them, to the extent caused by your unlawful content, unlawful recording or material breach of these Terms. This does not cover claims caused by our own breach, negligence or misconduct.
17. Governing law and disputes
Contact [email protected] to seek an informal resolution. Doing so is not a condition of exercising a statutory right, complaining to a regulator or bringing a claim. These Terms do not impose arbitration or an exclusive foreign forum. Applicable law and jurisdiction are determined by the otherwise applicable legal rules.
18. Changes to these Terms
We may update these Terms. If a change is material, we will tell you in the app or by email at least 14 days before it takes effect, unless a legal requirement needs a shorter period. If you keep using the Service after a change takes effect, the new Terms apply; if you do not agree, stop using the Service and ask us to delete your account.
19. General
These Terms and the Privacy Policy are the whole agreement between you and us about the Service, together with any separately signed order or data processing agreement, which controls where it conflicts. If part of these Terms is unenforceable, the rest remains in effect. Not enforcing a right is not a waiver of it. You may not transfer these Terms without our consent. We may transfer them to a successor in a merger, acquisition or sale of assets, with notice to you and any consent or new agreement required by law or an existing agreement. Google user data stays subject to the Limited Use requirements described in the Privacy Policy, including explicit prior user consent for a covered business transfer.
20. Contact
Nimit Mann and Neeharika Suman Anand (Untangl) · Bengaluru, India
[email protected]