Privacy Policy

Effective: October 11, 2026

Untangl is a work assistant that connects the tools you already use — email, calendar, chat, code and issue trackers — so you can ask questions across them, track the commitments you make, plan your day and automate routine work. This policy explains what information Untangl handles, why, who else processes it, how long it is kept and what you can do about it.

It covers the website at untanglapp.com, the Untangl web app and the Untangl desktop app for macOS (together, the "Service"). Untangl is owned and operated by Nimit Mann and Neeharika Suman Anand, its sole owners, based in Bengaluru, India ("Untangl", "we", "us").

1. Information we handle

Account information

When you sign in with Google we receive your name, email address and profile picture. When you sign in with an email link we receive your email address. If you join a team, we keep the team, your role in it and the invitations sent to or by you.

Content you create in Untangl

Tasks, subtasks, reminders and commitments; concepts and their cards; automations ("Actions"), their schedules and each run's output; your conversations with Untangl; notes, labels and settings; files you upload or that a feature generates; and the work profile — a written summary of your role, preferences, collaborators and recurring work that Untangl keeps so you do not have to repeat yourself. You can read and edit your work profile in the app.

Usage and technical information

Which features you use, errors, performance timings, device and browser type, and how many AI tokens each feature used (so we can meter usage and control cost). These events are linked to your account identifier. Filters remove selected content-bearing fields, such as message text, prompts and titles, from analytics events and shipped application-log attributes. Operational logs can include your account email in the current hosted development environment; filtering does not make all logs anonymous. The web app does not use automatic click capture or session recording.

Cookies and local storage

The web and desktop apps store your sign-in session, interface preferences and some unsent work (such as a note in progress) in your browser's or device's local storage. Our analytics provider stores an identifier so events can be attributed to your account. We do not use advertising cookies or trackers. Clearing local storage signs you out and can remove unsent notes.

2. Your connected tools

When you connect a tool, its provider shows you a consent screen and issues Untangl an access token limited to the permissions you approve. Untangl uses that token to read (and, where you have allowed it, write to) the tool on your behalf, only for the features described below. Connecting any tool is optional.

What "live" means, and what Untangl keeps

Untangl does not copy your connected tools into its own database for search. When you ask a question, run an Action or open a concept, Untangl reads what it needs at that moment under your own permission. If you turn on tracking for a task or an Action with a trigger, Untangl also checks the relevant tool in the background for new activity (for example, new email or a merged pull request) so it can update that task or run that Action. Answers are held in short-lived caches — at most 60 seconds for anything read from a connected tool — to avoid repeated requests.

Some results do become part of Untangl's own records, because the feature you used needs to show its work later:

• a short excerpt of, and link to, an item used as evidence on a task;
• the output of an Action run (for example, a morning brief that lists unanswered emails);
• the card preview of a source you placed on a concept, stored separately for each viewer;
• your conversations with Untangl, including answers that quote your connected content;
• lines in your work profile. When you connect a tool you can ask Untangl to draft a profile section from up to 300 of your own recent items (up to 90 days back). The items are read, used once and discarded; only the resulting sentences, plus references and counts, are kept.

3. Meetings and voice

The desktop app can record a meeting's microphone and system audio when you start or accept a recording, or automatically if you turn on automatic recording (off by default). Recordings are kept on your device.

• Transcription. After a meeting, the recording is sent to Groq for transcription, together with attendee names to improve accuracy. Quick Voice (hold a key and speak) also uses Groq by default; if you choose on-device recognition, it uses Apple's speech engine and falls back to Groq if that engine fails. The resulting transcript is uploaded to your Untangl account.
• Speaker separation runs on your device by default. If you turn on cloud speaker separation (off by default), the system-audio track is sent to pyannoteAI. We do not create voiceprints or match voices across meetings.
• Speaker names from the screen (off by default, needs macOS Screen Recording permission) reads the name label in the meeting window on your device; the image is not saved or uploaded, only the names and times it read.

Recording laws differ by place, and some require every participant's consent. Tell participants when you record and obtain any consent the law requires.

4. How we use information

• To provide the features you use: answering questions, planning, tracking commitments, running your Actions, transcribing your meetings and showing proactive suggestions about your own work.
• To keep the Service secure, prevent abuse and fix problems.
• To meter usage and enforce plan limits.
• To understand which features are used and improve them, using usage information with content removed.
• To send service email: sign-in links, team invitations and results you asked to receive by email.
• To comply with the law and to establish or defend legal claims.

Where the EU or UK GDPR applies, we rely on performance of our contract with you for the features you use, on our legitimate interests for security, product improvement and proactive suggestions, on legal obligation where the law requires processing, and on consent where we ask for it.

We do not sell your information, use it for advertising, build profiles about you for anyone else, or use your content to train or fine-tune AI models.

5. Google user data

What we access

With your permission, and only for the Google products you connect:

• Sign in with Google: your name, email address and profile picture.
• Gmail: read your messages and threads; create drafts; send drafts you approve; and change messages, such as starring, within the capabilities you authorize.
• Google Calendar: read your calendars and events; create and update events on your primary calendar when you ask.
• Google Drive, Docs, Sheets and Slides: read the files, documents, spreadsheets and presentations a feature needs; and, where you have granted edit access, write a change to a file only after Untangl has shown you the proposed change and you press Apply.

How we use it

We use Google user data only to provide and improve the user-facing features you invoke and that are visible in the Untangl interface: answering your questions about your email, calendar and files; preparing briefs and plans; tracking commitments and waiting-on-reply items; drafting emails and calendar events for your review; applying file edits you approve; running the Actions you set up; and drafting your work profile. Google data is read live when these features need it; what is kept is described in section 2. While Google is connected through Nango, Nango stores and refreshes the Google sign-in tokens for us and Untangl reads Google directly with them; disconnecting deletes those connections from Nango.

What we do not do

• We do not sell Google user data.
• We do not use or transfer it for serving advertisements, including retargeting, personalized or interest-based advertising.
• We do not use it to develop, improve or train generalized or non-personalized AI or machine-learning models, and we do not allow our AI providers to train on it.
• We do not use it to determine creditworthiness or for lending purposes.
• We do not transfer it to others except as necessary to provide or improve the user-facing features above with your consent (for example, to an AI provider that generates the answer you asked for — see section 6), to comply with applicable law, for security purposes, or as part of a merger, acquisition or sale of assets after obtaining your explicit prior consent.
• We do not allow humans to read it, unless we have your affirmative agreement for specific messages or files (for example, when you ask support to look at a problem), it is necessary for security purposes such as investigating abuse, it is necessary to comply with applicable law, or the data has been aggregated and anonymized for internal operations.

Removing access

You can disconnect Google at any time in Untangl (Settings → Connectors). Disconnecting attempts to revoke the Google grant, deletes the connection from Untangl, and at once removes from view the text Untangl kept from your Google data: excerpts on task evidence, suggested tasks and nudges read from it, what Action runs read and produced from it, proposed file and calendar changes, lines in Untangl's notes and your work profile (including its earlier versions) that came from it, concept card previews, and the Google results stored in your conversations with Untangl. The records themselves stay, marked "Removed when you disconnected Google", so your history still adds up; the text on them is blanked straight away, and what remains expires on the schedule in section 9: 90 days for most records (a conversation's running summary 90 days after the conversation was last used), 180 days for Action run records. Your own tasks, meetings and the questions and answers in your conversations stay. If provider revocation fails, you can revoke access directly with Google at myaccount.google.com/permissions.

6. AI processing

Untangl uses large language models to answer questions, summarize, draft, plan and classify. To do that, the content needed for your request — your question, relevant conversation history, meeting text, work-profile context and results read from your connected tools — is sent to an AI model provider, which returns the result to us.

• We use Google (Gemini API), Anthropic and OpenAI. A request can be routed to another of these providers if the first is unavailable.
• We use these providers under their paid API terms, which do not allow them to use our requests to train their models. That does not mean zero retention: a provider may keep request data for a limited time for abuse monitoring or feature state under its terms.
• We do not train our own models on your content.
• AI output can be wrong. Untangl shows the evidence behind a status or suggestion so you can check it; see our Terms of Service.

7. Service providers

These providers process information only to run the Service, under their terms and data controls. Each keeps data for its own limited periods (for example, for abuse monitoring) as those terms allow.

The tools you connect also receive the requests Untangl makes to them on your behalf, under your own agreement with each of them. We also disclose information when you direct us to (for example, sharing a task with a teammate), to a successor in a merger or acquisition subject to applicable protections and consent requirements, and where the law requires it. Google-derived data remains subject to section 5, including explicit prior consent for a covered business transfer.

8. Teams and sharing

Untangl is a team product with a private personal layer. Tasks can be shared within your team. Your connected-tool permissions, planner, work profile, search results and private conversations are never pooled with your team.

Sharing a task, concept or Action shares only that item, at the role you choose. It never shares access to your tools: a teammate who opens shared evidence, or runs a shared Action, does so under their own connections, never yours. Content you place in a shared item is visible to the people you share it with.

9. Retention and deletion

Deleting your account

Open Settings → Danger zone → Delete account and type the email address on your account to confirm. Deletion starts straight away and cannot be undone. If you cannot sign in, email [email protected] from that address and we will delete it for you. If you own a team other people use, you are asked to pick a new owner for it first.

When you confirm, we delete:

• your account, sign-in sessions and settings;
• the tasks on your own list, your meetings and transcripts, concepts, Actions and their runs, inbox, nudges, work profile and memory;
• your conversations with Untangl;
• files you uploaded or Untangl generated for you;
• your stored connection tokens. We also cancel Untangl's access at Google, Linear and Slack (your personal grant), and stop Outlook's mail notifications to us. GitHub, Jira, Microsoft and the Slack workspace app offer no way for us to cancel access remotely, so remove Untangl in their settings too;
• any billing record we hold with our billing provider, which ends a subscription (cost records, below, stay);
• your product analytics events;
• teams in which you are the only member.

What stays:

• Shared work. A task in a team moves to that team's owner, so the team keeps it. Where you were the author of something that stays, the team owner is recorded instead. The change history of a shared task keeps an internal account number that no longer leads to your name or email.
• Cost records. The cost and token count of each AI request, under that internal account number, without your name, email or content.
• Copies we do not control: recordings, files and browser storage on your own devices, copies other people saved, and what our providers keep under their own retention rules.
• Logs and backups, until they expire: logs within 30 days, backups within 90 days.

Deletion finishes within seconds; a session on another device can keep working for up to one minute. There is no self-service export yet: email us before deleting if you want a copy. You can also delete individual meetings, tasks and other items in the app at any time.

Revoking access. Disconnect a tool in Settings → Connectors, or revoke Untangl at the provider (for Google, myaccount.google.com/permissions). Once access is revoked, Untangl can no longer read that tool. Disconnecting in Untangl also blanks the text Untangl kept from that tool straight away (see Removing access in section 5; the same applies to every tool): your tasks, evidence rows and run records stay, without the tool's text, and what remains expires on the schedule above. If you revoke at the provider instead, Untangl stops reading at once and the stored text ages out as in the table above; disconnect in Untangl as well, or email us, to blank it straight away.

10. Security

• Each connection uses your own delegated permission (OAuth); there is no shared account that reads everyone's data.
• Connection tokens are encrypted at rest with AES-256-GCM.
• Data is encrypted in transit with TLS.

No system is perfectly secure. If a breach affects your personal information, we will notify you and the relevant authorities as the law requires.

11. International transfers

Untangl is operated from India, and our service providers process information in the United States and other countries. The current hosted backend, database and cache use Railway's europe-west4-drams3a region; files use Cloudflare R2 and our PostHog endpoint uses its US service. Where the law requires a safeguard for these transfers, we use the EU Standard Contractual Clauses in our providers' data processing agreements (Railway, Cloudflare, PostHog, Google, Anthropic, OpenAI and Nango); we are completing those agreements with each provider. Email [email protected] for their status or a copy.

12. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to object to or restrict certain processing, and to withdraw consent. To exercise any of these rights, email [email protected]. You do not need an account to contact us. We will verify your request and aim to respond within 30 days, or sooner where the law requires.

• EU and UK: you can also complain to your local data protection authority.
• California: we do not sell or share personal information for cross-context behavioral advertising, and we will not discriminate against you for exercising your rights.
• India: contact our privacy/grievance contact, Nimit Mann, at [email protected].

If your information appears in someone else's email, document or meeting that was processed by Untangl, you can contact us too; where that person's organization controls the information, we will help route your request.

13. Children

Untangl is a work tool for adults and is not directed to anyone under 18. If you believe a child has created an account, contact us and we will remove it.

14. Changes to this policy

We will post any change on this page and update the date at the top. If a change materially affects how we use information we already hold, we will tell you in the app or by email before it takes effect.

15. Contact us

Nimit Mann and Neeharika Suman Anand (Untangl) · Bengaluru, India
Privacy/grievance contact: Nimit Mann
Privacy: [email protected] · Support: [email protected]